• We will process the order within 7-12 working days, except weekends and holidays.
• Successfully placed orders will receive an email confirmation with order details. If you did not receive the email, please check your spam filter or contact us for confirmation.
• If your order need any help, please immediately by service@anacosplayone.com with our contact. After delivery, we will not be able to change your order.
• Please check to make sure you have entered the correct address. We are not responsible for non-delivery caused by the wrong address you provided. If the order is returned due to a wrong address, we will return the order (excluding shipping costs) and ask you to resubmit the order.

*Packages may be charged import duties and/or customs fees; these fees are determined by customs officials and are not included in the shipping cost. The customer is responsible for paying any applicable fees.